The Equus Vets (North Park Veterinary Group equine department) team are dedicated to providing our clients with a professional and thorough service. If you are dissatisfied with our services, we would like to hear from you. We do our best to resolve any complaints we receive as efficiently as possible.
How to make your complaint:
If you feel able to speak to a member of our team about your complaint, please contact us via telephone 01837 214004. You will either be directed to the vet in charge or the practice manager.
Alternatively, you can write your complaint in an email and send it to . The practice manager or vet in charge will be in contact with you upon receipt of your email.
Postal option – You can write your complaint in a letter and post it to us.
Please address your letter to FAO The practice manager (Charlie Hewlett)
North Park Veterinary Group T/A Equus Vets
64 Fore Street
North Tawton
Devon
EX20 2DT
What to include in your complaint:
- Your full name and contact details
- As much detail as possible relating to your complaint
What to expect after you have submitted a complaint:
- Whether your complaint is submitted verbally or in-writing, we endeavour to resolve your issue as quickly as possible.
- Your complaint will be acknowledged within 5 working days from the date we received your complaint. Please expect a member of our team to be in contact with you within this time frame if any further information is needed from yourself.
- We aim to fully resolve complaints within 10 working days from the date we received your complaint.
- You will be given a name and contact details of the member of the team who is dealing with your complaint.
- If we are unable to reach a resolution for you, extra time may be needed to be able to do this. You will be notified if this is the case.
- We will provide you with a full written response, following a review of your complaint.